Go ahead with the repair and the service call is on us

You Will Be Talking to Someone Who Knows the Appliance

The person who answers our phone has worked on these machines. Tell them the brand, the model number if it happens to be handy, and what your appliance is doing that it should not be doing. That short conversation is usually enough for us to put the right part on the van before it leaves the yard, which is a large part of why so many of our repairs finish on the first visit.

You will be given a two-hour arrival window rather than a whole day of waiting in, and your technician will call or text before setting off. If anything shifts on our side, you will hear it from us first rather than wonder.

Rather Choose Your Own Time?

The form on this page reaches the same schedule our phones do, so nothing is lost by using it. Pick the day and the window that suit your week, tell us what the appliance is doing, and we will come back to confirm. Evening and Saturday appointments are available right across Walnut Creek, Lafayette, Orinda, Alamo, Danville, Pleasant Hill and Moraga.

When It Really Cannot Wait

A refrigerator climbing past 40 degrees, water spreading across the kitchen floor, a dryer that smells hot: please call us rather than book online, and say so as soon as you get through. Those jobs move to the front of the day, because food and safety do not keep. If you can smell gas, step outside and call your gas utility before you call anyone else, including us.